Market Doctors configures each kiosk to keep the display on at all times, however, this feature can be reconfigured by someone who has access to the desktop, or by other programs that may have been installed on your kiosk. Market Doctors highly recommends you do not place any other software on your kiosk as downloading programs from the internet can lead to malware. Even if no malware is accidentally installed, valid programs sometimes change crucial settings such as display settings that turn off the display after a set amount of time.
Two places to check for altered settings, Personalize and Power Settings. Long touch anywhere on the display desktop (with the kiosk application closed). After a few moments, release the touch, a small menu will be displayed. At the bottom of that menu is Personalize, touch that line of the menu. The window that pops up will allow you to verify there is no screen saver defined. On the bottom right-hand side of the Personalize screen the Screen Saver Option should read “None”. If so, next look in the top left corner on the windows, touch ‘Control Panel Home’. Next touch ‘Power Options’. On this screen, touch ‘Choose when to turn off the display’, ensure all options are set to ‘Never’.
If none of these check list items help, call kiosk technical support 888-368-0381 for further assistance.